CUSTOMER SERVICE
Funktion Performance offers Free Ground Shipping on most orders over $75 in the Contiguous US*
Terms:
– 3-8 Business Days Delivery
– Contiguous US/48 States Only
– See Free Shipping Restrictions*
FREE ECONOMY GROUND ORDERS ARE SHIPPED WITHIN 2 DAYS WITH A TOTAL DELIVERY TIME OF 3-8 DAYS. If you don’t want to wait 3-8 business days to receive your order, you can select Ground Shipping with an approx. 1-5 business days delivery
PLEASE NOTE: If you selected Free Economy Ground Shipping, your order will arrive within the time promised. However, you will not receive a tracking number until the order is actually shipped from our warehouse, which can be 2-3 days after you placed your order.
You will receive an email when your order has shipped.
*Shipping Restrictions (Oversized items, Wheels or Heavily Discount Items)
International Orders require an extra 3 business days for processing.
Cancellations
Please us at 704.681.8017 during our office hours to cancel an order. We process your order electronically. Therefore, your order may be processed immediately. Please contact us immediately at 704.681.8017 if you wish to change or cancel your order. Do not assume we will see your e-mail in time as we get hundreds of e-mail messages per day. We will make every effort to stop the processing of your order.
Your order must be confirmed by a Funktion customer service representative if it has not shipped from our warehouse or the manufacturer or distributor. Once confirmed, you will be issued a credit or refund minus cancellation fees within 7 business days.
Bespoke Orders
Items are considered special orders if they are not normally stocked items. For example, if an item needs to be ordered from the UK, or an item is made to order.
- Please contact us if you would like to inquire about making an order.
- Special orders may require a deposit.
- No returns, cancellations, or refunds are allowed on special orders. NO EXCEPTIONS.
Returns | Exchanges
RETURNS & EXCHANGES
Please inspect items immediately when received. Read the conditions below carefully before inquiring about returns and exchanges.
Returns:
- All returns are subject to a 20% re-stocking fee and ONLY within 30 days from delivery. The restocking fee covers the cost of our order processing and restocking process. If you wish to retain store credit, the restocking fee may be waived. Please inquire for details. Buyers remorse or selling your car does not waive the fee.
- Items you wish to return MUST be approved prior to your return. Contact us for an RMA and specify your reason for return. All return inquiries must be sent to us within 14 days of receiving your order. Approved Returns MUST be sent back to us within 30 days of receiving your RMA.
- Returned items must be in brand new condition.
- Shipping, handling, and transaction fees are non-refundable. No returns, cancellations, or refunds are allowed on special order items.
- Once items have been returned to us, and the condition has been inspected and approved, a refund will be issued. Approved refunds are issued within 2-3 days.
Exchanges:
- Please contact us if inquiring about an exchange.
- Exchanges are subject to second shipping charges unless there was a mistake made on the order. If a mistake was made by Funktion™, we will provide a return shipping label for you to use to make the exchange as seamless as possible.
International Orders
International Orders
Please be advised that your country may impose duty fees, or other taxes based on the product origin and/or value. These fees and taxes are based on your country’s import policy, and may be imposed in addition to the purchase price and shipping/handling fees collected by us prior to shipment. All such fees and taxes are the sole responsibility of the recipient and any and all charges incurred by Funktion will be charged to the customer. Funktion is not responsible for such fees/taxes on returned items. If you are concerned about possible additional charges, please contact your local Import/Customs authority for more information. All charges, sales, returns, and exchanges will be calculated in US dollars. Funktion is not responsible for fluctuations in currency value.
International customers are responsible for understanding their country’s international buying laws, and should be aware that all international purchases are subject to additional brokerage, duty or tax fees that are collected at the time of delivery unless otherwise noted by Funktion. Funktion is not responsible for these charges as we have no affiliation with tax systems set forth by international countries. If the consignee/receiver refuses to pay these additional charges at the time of delivery, Funktion will instruct the shipping carrier to abandon the package. Abandoned packages are destroyed at the shipping warehouse at your local pick up facility. Funktion will not be held responsible for any abandoned packages due to these circumstances.
Price Match
FUNKTION PERFORMANCE PRICE MATCH PROMISE
Funktion Performance strives to offer the widest selection of quality products and the most competitive prices available anywhere. If you find a lower price for any of the items available on our website we’ll match that price.
TERMS AND CONDITIONS:
- THE ITEM IN QUESTION MUST BE IN STOCK IN THE SAME STYLE AND COLOR AND AVAILABLE FOR PURCHASE AT OUR COMPETITOR’S WEBSITE.
- IF YOU FOUND IT ON A WEBSITE, YOU NEED TO PROVIDE THE URL (WEBSITE ADDRESS) WHERE THE PRODUCT CAN BE PURCHASED.
- DOES NOT APPLY TO GOODS FOR PURCHASE ON AUCTION WEBSITES AND THE SELLER MUST BE AN AUTHORIZED U.S. RETAIL DEALER FOR THE ITEM IN QUESTION.
- PRICES MUST BE IN US DOLLARS.
- IF FOUND AT A RETAIL LOCATION YOU WILL NEED TO PROVIDE US WITH THE PHONE NUMBER OR ADDRESS.
- THIS POLICY DOES NOT APPLY TO SPECIAL PROMOTIONS OR GIVEAWAYS AND MAY NOT BE USED IN CONJUNCTION WITH ANY OFFER, COUPON OR PROMOTION.
- THIS OFFER IS VALID FOR 10 DAYS AFTER YOUR PURCHASE.
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